PRIVACY POLICY

www.rayatheedit.in

Effective Date: 26 May 2025

1. Introduction

Welcome to Rayatheedit ("we", "our", or "us"). We operate the website www.rayatheedit.in (the "Site"), an online clothing store. We are committed to protecting the privacy and personal data of our customers and visitors.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our Site or make a purchase. By using our Site, you agree to the practices described in this policy.

2. Information We Collect

a. Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely by our payment gateway; we do not store card details)
• Order history and preferences

b. Information Collected Automatically

When you browse our Site, we automatically collect:

• IP address and device type
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders, including shipping and delivery
• To send order confirmations, invoices, and shipping updates
• To respond to your queries, complaints, or support requests
• To improve our website, products, and customer experience
• To send promotional emails and offers (only with your consent; you may opt out at any time)
• To comply with applicable legal obligations under Indian law
• To detect and prevent fraud or unauthorised access

4. Cookies

We use cookies and similar technologies to enhance your experience on our Site. Cookies help us remember your preferences, analyse traffic, and personalise content.

You may disable cookies through your browser settings; however, some features of the Site may not function correctly without them.

5. Sharing of Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

• Logistics and courier partners (e.g., Shiprocket, Delhivery) solely for order delivery
• Payment gateway providers (e.g., Razorpay, PayU) for secure payment processing
• IT and hosting service providers who support our website operations
• Legal or regulatory authorities if required by law or court order

All third parties are required to handle your data in a secure and lawful manner.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to comply with legal, tax, and accounting obligations. If you request deletion of your account, we will delete your data within 30 days, except where retention is required by law.

7. Your Rights

As a customer, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant authority if you believe your data has been misused

To exercise any of these rights, please contact us at the details provided in Section 11.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our payment processing is handled by PCI-DSS compliant payment gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our Site is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Rayatheedit

Website: www.rayatheedit.in

For privacy-related queries, please use the contact form on our website.

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules thereunder.